Privacy Policy

At NewEraCosmo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or purchase our products. By using our website, you consent to the practices described in this policy.

1. Information We Collect

  • Personal Information: We may collect personal information that you voluntarily provide when you make a purchase, create an account, or sign up for our newsletter. This may include your name, email address, phone number, billing and shipping addresses, and payment information.
  • Non-Personal Information: We may collect non-personal information such as your browser type, IP address, device information, and browsing behavior on our website through cookies and similar technologies.

2. How We Use Your Information

  • To Process Orders: We use your personal information to process and fulfill your orders, including payment processing, order confirmations, and shipping.
  • To Improve Our Services: We use non-personal information to analyze how our website is used, enhance user experience, and improve our products and services.
  • To Communicate with You: We may use your email address to send you information about your order, promotional offers, newsletters, or updates. You may opt-out of marketing emails at any time by following the unsubscribe instructions in the email.
  • To Ensure Security: We use your information to detect, prevent, and address fraudulent activities or security issues on our website.

3. Cookies and Tracking Technologies

  • Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can set your browser to reject cookies, but this may limit some functionalities of our website.
  • Analytics: We may use third-party analytics services, such as Google Analytics, to better understand how visitors interact with our website. These services may collect information about your activity on our site.

4. How We Share Your Information

  • Third-Party Service Providers: We may share your information with third-party service providers who assist us with payment processing, order fulfillment, marketing, and website analytics. These service providers are obligated to protect your information and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your information if required by law or if we believe that such disclosure is necessary to comply with a legal obligation, protect our rights, or prevent fraudulent activities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a notice on our website if such a transfer occurs.

5. Data Security

  • We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
  • Despite our efforts, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you have any concerns about the security of your information, please contact us.

6. Retention of Your Information

  • We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

  • Access and Update: You have the right to access and update the personal information we hold about you. You can do this by logging into your account or contacting us directly.
  • Opt-Out: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions included in the email.
  • Delete: You may request the deletion of your personal information, and we will comply with applicable laws and regulations in fulfilling your request.

8. Children's Privacy

  • Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. Changes to this Privacy Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting a notice on our website or by sending an email to the address you have provided.

10. Contact Us

  • If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
    • Email: neweracosmo51@gmail.com
    • Address: 1st floor, Hajvery Arcade, Bund Road, Bank Rd, St Nagar, Lahore, Punjab 54000

By using our website, you acknowledge that you have read and understand this Privacy Policy, and you agree to its terms. Thank you for trusting NewEraCosmo with your personal information!